CUSTOMER CARE

Evermont Help & Support

Find answers about ordering, returns, gift cards, workshop bookings, and accessibility. We’re here to help you find your next great read.

+61 487 320 619

74 Oxford Street, Sydney

Contact the Store

Frequently Asked Questions

Details

Absolutely. Our main entrance is step-free, and we have wide aisles to accommodate mobility aids. Our event space is also fully accessible. Please see the Accessibility section at the bottom of this page for more detailed info.

Still have questions?

Our store curators are available daily to help with specific book recommendations or order enquiries. We typically respond within 4 business hours.

Speak with a Curator

How Workshop Booking Works

Select Your Session

Browse our curated list of events, from journaling workshops to book launches. Choose your preferred date and time.

Secure Your Spot

Complete your booking with a few clicks. For paid sessions, we accept all major cards. You'll receive a ticket via email.

Join Us In-Store

Arrive 10 minutes early at our Oxford St store. We provide all creative materials; just bring your curiosity.

Cancellations

Need to reschedule? Let us know 48 hours in advance for a full refund or session transfer. We keep groups small for a better experience.

Returns & Exchanges

Changed your mind? We offer a 30-day return window for all books and stationery in original condition. Simply bring your receipt in-store or start a return below.

Start a Return Query

PHONE SUPPORT

+61 487 320 619

STORE LOCATION

74 Oxford St, Sydney

OPENING HOURS

Daily 10am – 6pm

Inclusive Evermont

Accessibility & In‑Store Access

We believe everyone should have access to the magic of books. Our Oxford Street store is designed to be welcoming and accessible to all visitors. Learn more about our mission.

Comfortable, Quiet Spaces

We offer quiet seating areas away from the main Oxford Street noise. Perfect for sensory-sensitive readers to browse in peace.

View Store Map

ENTRANCE Step-Free

Main Entry Access

Our main entrance is level with the sidewalk. Automatic doors allow for easy entry with wheelchairs or prams.

SERVICE Assistance

Staff Assistance

Our curators are trained to assist with high-shelf access and can provide personalized shopping support upon request.

ANIMALS Welcome

Service Animals

Accredited service animals are always welcome at Evermont. We have water bowls available at the counter.

FACILITIES All-Access

Accessible Restrooms

Fully accessible, gender-neutral facilities are located near the event space with step-free access.